Terms of Business

H&R Wealth Management Ltd is authorised to conduct regulated business under the Financial Services & Markets Act 2000 and is authorised and regulated by the Financial Services Authority.

INDEPENDENT FINANCIAL ADVICE
Not all financial advisers are independent. Some are confined to advising on the products of one or more providers of financial products and investments. The distinction is explained in the accompanying Key Facts statement, that all financial advisers are required by the Financial Services Authority to provide to their clients. We are independent and we provide financial planning that embraces tax and other issues as appropriate and when recommending products we consider impartially the products of all relevant companies and recommend whatever course of action we consider to be in our clients’ best interest.

OUR SERVICES
Details of the services we provide are explained in the Key Facts Document provided in tandem with this document.

There will be no contract between us for the services provided however you have a range of statutory rights which are explained in this and other documentation which will be provided.

Review of investments. When we arrange portfolios of investments, we offer to keep these under review and to provide reports that enable clients to see the progress of their investments by comparing the initial portfolio with the current portfolio. When submitting these reports we suggest for clients’ consideration any changes that we consider may be desirable in light of stock market or taxation factors or changes in client personal circumstances or objectives. However, implementation of any such changes will depend upon our receiving our client’s instructions.

CLIENT MONEY
WE DO NOT HANDLE CLIENT MONEY. We never accept a cheque made out to us (unless it is a cheque in settlement of charges or disbursements for which we have sent you an invoice) or handle cash.

MATERIAL INTERESTS
If we or one of our clients have some form of interest in business being transacted for you or we become aware that our interests or those of one of our other clients conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

TERMINATION OF AUTHORITY
You or we may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated, which will be completed according to these terms of business unless otherwise agreed in writing. You will be liable to pay for any transactions made prior to termination and any fees that may be outstanding.

COMPLAINTS
Full details are contained within our internal complaints procedure, which is available to you on request at any time.

RIGHT TO WITHDRAW
We will inform you in writing of any right to withdraw or cancel you may have or, if it is the case, we will inform you in writing that no such rights will apply.

PROFESSIONAL INDEMNITY COVER
We maintain a Professional Indemnity Policy for the protection of our clients in the event of negligence by any member or employee of the Company and details of this, including the current limits of indemnity, are available on request.

DISCLOSURE OF CLIENTS PERSONAL DATA
Where investment business services are provided to us by third parties then circumstances may arise which warrant the disclosure of more than just your basic contact details. On these occasions such as processing business, and obtaining compliance and regulatory advice, you agree that personal information held by us may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to such third parties. You agree that this information may be transferred electronically, e.g. email. You also agree that we or any such third party or any such company may contact you in future by any means of communication, which we consider appropriate at the time.

CLIENT CLASSIFICATION
All clients must be identified as either Private or Intermediate Customers. In your case we will identify you as a Private Customer. Private Customers are by far the largest category of customer. These customers rely on the firm to provide regulated advice and are therefore owed the highest duty of care by the financial adviser.

Intermediate Customers are customers who by their profession or investment experience may wish to be treated as an “expert” customer. If this is the case we will give a written warning that you will lose the benefit of the arrangements provided by the Financial Services and Markets Act 2000 (except where there is a distance contract in place) which provides for the protection of private customers.

DISTANCE MARKETING DIRECTIVE
On the rare occasions when it may be necessary to conduct our business without any personal contact I will advise you if this requires the creation of a distance contract between us. In this event you will be provided with additional information as required by the Directive.

CLIENT IDENTITY
To meet our statutory requirements under the Financial Services Authority Money Laundering Regulations we will be required to obtain varying documentation to confirm identity and may instruct a search with a credit reference agency to confirm residency and registration on the electoral roll.

ACCOUNTING TO YOU
Unless in exceptional circumstances, we will confirm to you in writing the basis or our reason for recommending the transaction executed on your behalf.

We will also make arrangements for all your transactions to be registered in your name unless you first instruct us otherwise in writing. We will forward to you all documents showing your ownership as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you.

OBJECTIVES & RESTRICTIONS
Following the issue of this letter any subsequent advice or recommendation offered to you will be based on your stated objectives, acceptable level of risk and any restrictions you wish to place on the type of regulated product you are willing to consider. Details of your stated investment objectives will be included in the report/suitability letter we will issue to you to confirm our recommendation. Unless confirmed in writing, to the contrary, we will assume that you do not wish to place any restrictions on the advice we give to you.

CLIENTS CONSENT
I/we understand and consent to the above terms and I/we hereby authorise the transfer of information, as described above on a confidential basis when warranted between such third parties. I/we agree the Terms of Business will come into effect from the date of issue.